O-Tech conducts around-the-clock help desk operations an monitoring of Base switching systems, responding to alerts, and dispatching a technician with the proper skills to resolve the issue. We also perform monthly preventitive Maintenance Inspections (PMIs); periodic testing; adjustment and repair; replacement of defective components; Telecommunication Management System (TMS) updates; activation, deactivation and reactivation; cross-connects and disconnects, fault detection, inventory and tracking of supplies and spares, and telephone set maintneance.